Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • Each help request you submit to us will be attended to within maximum one hour. In case your support ticket or e–mail calls for further assistance from a server administrator, we will timely forward it and leave a comment to notify you that your issue is being examined. If you make use of our Optional Admin Services package, all of the tasks included there will be performed at a time that is suitable for you.

  • Top quality support service

  • A Premium Help Desk Support Service

  • We will be online for you 24/7 to reply to any queries that you may have connected with our Web Control Panel or any of the applications that we have installed for you on the dedicated server. If you also require assistance handling server admin tasks, you can examine our Optional Admin Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Each dedicated web hosting plan is fitted out with our free Web Control Panel, which offers a circumstantial knowledgebase and a set of educational video tutorials. Whenever you require assistance with the Web Control Panel, just press the Help or Videos buttons situated in the top right corner.