Should you ever experience a problem with your website and be incapable of rectifying it yourself, ask the hosting company’s support team to assist you to bring the website back online. A speedy solution would be the best scenario, but lots of companies respond within 24 hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be easily fixed, your site may not function properly or it may not be reachable at all for a lengthy span of time, so you may lose prospective customers because it’s quite unlikely that anybody will be inclined to return to a site that is out of order. That is why, you need to make sure not only that you can touch base with your hosting provider, but also that they can answer and assist you in a timely manner. If an application update doesn’t proceed smoothly or if you delete something unintendedly, for instance, the website should be fixed promptly in order to avoid lengthened unreachability.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reaction time for any trouble ticket that you submit or any email that you send is only sixty minutes, even in case you contact us on weekends and legal holidays. Regardless of the essence of your enquiry or issue, we will lend a helping hand momentarily and will provide you with the required information to rectify any problem with your sites. The actual reaction time typically doesn’t exceed fifteen-twenty minutes, which is the reason why you can forget about waiting for hours and hours on end to get a problem solved or what’s even worse – waiting around a whole day only to obtain an answer that more information is required whilst nothing is fixed. We will assist you in a well-timed manner simply because we know exactly how valuable time can be in the dynamic online era. The one-hour reply time guarantee applies to any billing or technical enquiry that you might have about our shared website hosting plans.