A live chat is one of the many ways of communication provided by some hosting companies as a part of their support services. Determined by the supplier, the chat is used for pre-sales, billing and/or technical support. This way of contact is quicker compared to a support ticket and it makes it less likely to misunderstand or misspell something as compared to a telephone call with a representative. Furthermore, if the issue that you have requires some time to be reviewed and resolved, you'll be able to do something else in the meantime rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service totally free as long as you have Internet access even if your hosting provider is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Website Hosting
We supply a live chat assistance service for all of the shared website hosting plans that we offer and we will assist you with almost everything live. In case you don't have an account with our company yet, we can provide you with more info about the plans to help you to select the most suitable package. If you are a current customer, we're able to help you with any billing or general matter and even with various common tech issues, for example an e-mail address installation in a desktop email client. If you cannot call us for some reason or you are in some country where we don't have a local telephone number, the live chat is the best option to get in touch with us. Needless to say, some troubles need extra time to examine and test, therefore you will need to open a support ticket to our technicians, however, we will save you time and assist you with many issues on the chat.