In case you’ve bought a web hosting package and you’ve got some enquiries with regards to a concrete feature/function, or in case you have faced a certain complication and you require help, you should be able to touch base with the respective technical support team. All web hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, due to the fact that the easiest way to resolve a problem most often is to submit a ticket. This form of communication makes the replies sent by both parties easy to follow and enables the client care team representatives to escalate the situation in case, for example, an admin must step in. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you’ll need to have at least 2 separate accounts to contact the customer service staff and to actually manage the hosting space. Constantly switching between different accounts could sometimes be a burden, not to mention the fact that it takes a long time for the majority of web hosting companies to process the ticket requests themselves.