The client support that you'll get from your shared website hosting provider is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical issue with a current account. Prompt and correct information about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine hosting provider not from a reseller. If you acquire a hosting account through a company that does not own its servers and it can't access them immediately, it's quite possible that you'll wait for a couple of days in order to receive a response to any kind of question, therefore your sites may stay offline for a long time. However, a supplier which offers numerous ways of communication and has a technical support team available at any time can assist you right away and help you reduce or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
All of our shared website hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our web hosting services before you make an order or you're an existing client and you have any kind of question or some difficulty, you're able to contact us anytime, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines around the globe for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex matters or any troubles which require extra time to investigate and fix. Unlike a number of other website hosting suppliers, our trouble tickets feature a guaranteed max reply time of only 1 hour, which means that whatever your issue is, it'll be resolved on time and you will not waste days to get something fixed.